| How do I migrate my existing users and data to Branded eMail? I am not sure what email services I need... I am new to all of this.
I am afraid I will lose email during the transition between my current services and Branded eMail.
I have a lot of email at my old provider... how can I move that to Branded eMail?
I have many email addresses and accounts; how can I manage them all? Can I send email with a return address that is not registered at Branded eMail?
If I start with email address @Branded eMail.com, is it easy to switch to my own domain name later?
Is there any limit to the size of attachments or email messages that I can send or receive?
Are there any limits on how many email messages I can send?
Are there any limits on often I can check my email via POP?
Is there a limit on how many aliases or users/email boxes I can have?
Do aliases count as users/email addresses? Do they require additional user licenses?
Can I use my Mac OSX POP or IMAP e-mail client using my own domain name with your email servers?
Can I send bulk email, or can I send email to very large lists of recipients?
Can I download email to my Branded eMail account from other email accounts?
Is your Branded eMail integrated with IMAP? Does the web-configurable email forwarding feature allow forwarding to multiple email addresses?
Can I import and export my address book from Outlook?
Can I have an address book that is shared among all of my users?
Can I access my address books from Outlook or other programs?
Can I use a Blackberry or palmOne Treo with Branded eMail?
ANSWERS TO YOU MOST ASKED QUESTIONS
See : Migrate Your Data to Branded eMail
There is no need to fret. MDSI Branded eMail is designed to be an easy to use, access anywhere...anytime platform that is secure regardless of what computer you are accessing our servers. We are here to help you with an easy transition. If you have any questions about the Branded eMail platform or need assistance of any kind please contact us and we will be more than happy to help.
Yes. It is very common for the email services and web services for a domain to be provided by different companies. To sign up just contact us and we will be happy to set you up with a Branded eMail account with your 4 custom templates. Once your account has been setup, we will contact your current web hosting company, or whoever is managing your DNS services, and have them update certain "MX Records". This will cause the email for your domain to flow to Branded eMail's servers, but will leave your web site and other non-email services unaffected.
Don't Worry. When you switch your services from your current provider to Branded eMail, there will be a transition period of a few hours to a day or so. During all or part of this time, your inbound email will be delivered to either your current (old) provider, or to Branded eMail, depending on if the transition has "propagated" to the computers used by the person sending your email. As a result, no email will be lost; however, email may arrive at either provider during the transition time. We recommend that once the transition is complete, your user(s) connect to your old provider one last time and download any email that may be remaining on their servers. If you are concerned about the impact of the transition, we recommend making it happen over the weekend. If you contact us, we can give you some technical suggestions on ways to minimize the transition window down to as little as 30 minutes!
There are several ways to migrate your existing email to Branded eMail.
Certainly. You can send email where the return and from addresses are arbitrary. Using our Branded eMail application, you can easily send email where the return and from addresses are @anydomain.com, even if the domain is not registered with Branded eMail! This is great if you have many different email addresses -- you can send email as if it comes from any of them.Note that use of this feature is subject to our terms and conditions policy and should not be used for sending Spam or for return or from addresses that do not belong to you (i.e. that are fraudulent). Abuse of this service is grounds for account termination or prosecution. Yes. You will need to change your MX records to point to one of our inbound email servers (you will be told what server names to use once you sign up). We can also manage your DNS for you and provide several levels of backup inbound email servers.
Yes! You may add new domain(s) to your account at any time. Once the DNS changes take effect for these domains, they will have their own set of email aliases, forwards, and email boxes.
Our email system has an upper limit of 50 Mb on the total size of any individual email message sent or received. Sending of email messages from Branded eMail is further limited to containing attachments totaling no more than 29 Mb in size. Messages larger than this will be rejected and are really too big to be sent as email anyway and should be communicated via FTP or some other mechanism.
Yes. You will receive an email when you are within 10% of your disk quota. If you exceed your quota, you will NOT lose any email or suffer any other negative consequences; you will merely be charged a small disk usage overage fee at the end of the month.
There are no limits on sending email through our Branded eMail interface; however, there are limits to sending email directly through our SMTP servers from other types of email clients. In order to help prevent the use of our systems by Spammers, we limit each user to sending no more than 300 individual email messages per day through our SMTP servers (a message with multiple recipients is still considered 1 individual message). This limit is much larger than most users would ever need, but way too low for anyone seeking to send SPAM. Don't worry - if this limit is too small for you and you have a legitimate need to send more than this number of messages in a day, we can give you a higher limit! Contact Sales for more information, or to arrange to purchase a higher limit. We are not trying to limit legitimate email, just to pro-actively limit Spam and usage that could be considered excessive.
In order to protect our servers from excessive use that may impact performance, we limit each user to checking their POP email no more frequently than once every 0.8 minutes (roughly 48 seconds). This limit does not affect use of IMAP, SMTP, or Branded eMail. We take an average of your connection frequency over the period of an hour. If you are exceeding the rate of once every 48 seconds, POP connectivity will be suspended for 15 minutes to 1 hour -- until your hourly average rate of successful connections falls back to at most once every 48 seconds. Most clients find that once every 3-5 minutes is frequent enough for checking their POP email, as email is not an instantaneous medium.
No. You can have as many users or email boxes as you like in your account sharing the same disk quota. An email box or user corresponds to a login to Branded eMail. If you have your own domain name, there is no limit to the number of aliases you may have (within reason); You can send and receive email for these aliases. You can even have catch-all aliases where email for any user of your domain for whom there is no alias gets sent to some specified user. Branded eMail provides online tools with which you can manage your aliases.
No. Aliases accept mail for addresses which do not correspond to any email box and then redirect to an actual existing user. As such, aliases are not considered users, do not have their own login, and so do not require additional user licenses. Because of this, you cannot log in to the member's portal with an alias, nor can you send or receive email with an alias via POP, IMAP, or SMTP services.
Certainly. You can use any POP or IMAP client with our servers, even if you have one or more of your own domain names. Those email clients that are built into Apple Mac OSX will work right out of the box. Many of our Mac users use clients like Mail.app, Entourage, and Eudora.
No. Branded eMail does not support "telnet" or SSH for security reasons. As such, it would not be possible to access your email through a telnet or SSH session to one of Branded eMail's servers. You can, however, access your email using Branded eMail or any email program supporting POP or IMAP, assuming you have subscribed to these services at Branded eMail.
Yes we do. If you order "SMTP Relaying" services, you can send email to anyone using Branded eMail's SMTP servers, whether you are using our Branded eMail or your own email client (like Outlook). In order to prevent our servers from being used for sending Spam, we only relay email from authorized users -- you must specify your username and password when connecting to our SMTP server. All clients can send email from Branded eMail, even if they have not purchased "SMTP Relaying" services. Read more about SMTP Services and our Anonymous SMTP Service. Note that for anti-spam reasons, Branded eMail does not provide accounts for the sole purpose of SMTP relaying; SMTP relaying is provided as part of our comprehensive email services packages which also include inbound email services. If you are looking for a provider for SMTP services only, we recommend SMTP.com.
Branded eMail is a premium email service designed as a one-to-one email platform, used to send your recipients custom templates displaying your marketing message and company brand, and is not a bulk or campaign email service. We do not generally permit sending of bulk mailings, even if they are legitimate, from our servers. This helps ensure that our servers do not, even accidentally, get on black lists and helps preserve our very strong anti-Spam stance and reputation. See our spam policy. Please contact us if you have specific questions or requests in this regard.
Yes. In addition to a built-in mail filter that will save copies of today's email to a special backup folder, we provide on line tools that allow you to create and manage your own mail folders and filters. You can customize how your email behaves and where it ends up.
Definitely! Branded eMail is a web based platform where by you can download email from any number of remote email accounts (i.e. accounts on other servers) to your Branded eMail account. This supports any remote account that you can connect to using the POP3 email protocol. This application allows you to preview messages and specify what to download or delete, download without preview, delete messages or leave them on the server, to download from multiple accounts all at once, and to have email download automatically to your Branded eMail email folders every 20 minutes. Note that email downloaded in this fashion can be subject to all anti-Spam or anti-Virus services that you may have with Branded eMail!
Yes. Branded eMail and IMAP are fully integrated -- they use the same email folders. Branded eMail even supports delete/expunge cycles like IMAP does. Perfect for people on the go who need to check their email from lots of different places.
Yes. The web-configurable email forwarding, alias, and catch-all alias features allow you to redirect each message to up to 5 destination email addresses. Larger distribution lists are available by upgrade (and are free in some cases, i.e. if you order Email Defense as well), contact Sales for more information.
The major difference is that, just as its title describes, Email Defense is our premium filter option -- it costs a bit more than our Basic filter, but it affords much more effective filtering and hosts a larger set of features. It combines 3 redundant virus filters with a host of spam filters, including Symantec Brightmail, to stop 98% or more of all malicious email. Email Defense users receive a login to a special Email Defense portal where they can configure their filter settings and access their individual quarantine to browse through messages that have been caught as Spam. It is a domain-wide filter, meaning it applies to all email addresses and users inside your domain. As such, you must have your own domain name to take advantage of Email Defense, and it requires changing the MX records for your domain in order to provision it. Our Basic Spam and Virus Filter, while perhaps not as effective as the Premium option, serves as a solid alternative at a lower price. It utilizes many powerful filter programs such as SpamAssassin and Clam AntiVirus, and unlike Email Defense it can be provisioned on an individual basis without needing to provision the whole domain. Basic filter options can be configured from within the Branded eMail member's portal. Also, you do not need your own domain name as you do with Email Defense, so users with email @Branded eMail.com can take advantage of the Basic filter.
Yes. All users get versatile address books that can be easily synchronized with Outlook and many other email clients.
Yes. However, sharing address books is an "Enterprise" feature which requires the purchase of one or more Enterprise Web Aide licenses. Please contact us for more about Web Aides, their pricing, and features.
Users with Web Aide Enterprise licenses can use LDAP to view and query their address books directly from their email clients. This is not a synchronization, but a means of directly accessing read only versions of your Branded eMail address books from within your email clients.
Yes. Both of these types of devices support connecting to Internet email services via POP or IMAP, and Branded eMail has instructions that will help you with their configuration. Checking email with either type of device can be done in such a way that copies of all your email remains on the server so you can also access it via Branded eMail or via other email programs. |
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